Order Cancellation Policy

1. Overview

Welcome to our website.
We are committed to providing a clear, reliable, and secure shopping experience. This policy outlines the specific conditions and procedures for cancelling orders placed through our shop, in accordance with the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).

2. Cancellation Conditions

• If the order has not yet been dispatched and the cancellation request is submitted within 24 hours after purchase, the order may be cancelled directly. A full refund will be issued using the original payment method.
• If the order has already been dispatched or the 24-hour period has passed, cancellation is no longer available. In this case, customers must wait until the goods are delivered and then follow the return and refund procedure in accordance with the Australian Consumer Law consumer guarantees provisions.

3. Cancellation Procedure

To request order cancellation, customers should contact our support team and provide the following information:

• Order number
• Proof of payment (if available)

4. Processing and Refund

Our team will review the request as soon as it is received and provide a response promptly.

Once a cancellation or return request is approved, the refund will be processed within 1–4 business days using the original payment method.

The time required for the refunded amount to appear in the customer’s account may vary depending on the financial institution or payment service provider.

5. Contact Information

For any enquiries regarding order cancellation, please contact us:

Email: instanthelp@nestgetden.com
Phone: +81 (709) 477 91 90
Address: 402, FRESIR HABITATION, 1-20-12 TAMADENISHI, NISHINARI-KU, OSAKA-SHI, OSAKA 557-0045, JAPAN
Business Hours: Monday to Friday, 7:20 AM – 4:20 PM