Welcome to our website.
These terms and conditions govern the rights and obligations of users and our shop in relation to the use of the website and online purchases.
These terms apply to all services provided through the website. By accessing the website and placing an order, the user agrees to these terms in full, in accordance with the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).
Users must provide accurate and complete information when creating an account or placing an order.
Users are responsible for maintaining the confidentiality of their login credentials and for all activities conducted under their account.
Our shop will not be held responsible for unauthorised or fraudulent use of an account where credentials have been disclosed due to user action or negligence, subject to the rights provided under the Australian Consumer Law.
Product descriptions, images and specifications are presented as accurately as possible.
Stock availability is updated regularly; however, in rare cases, items may become unavailable. Customers will be informed promptly in such situations.
All prices are listed in euro (€) and include applicable taxes in accordance with Australian taxation laws. Prices may be updated at any time, and the price at the time of order confirmation will apply.
Each order placed through the website constitutes an offer to purchase, subject to acceptance.
Payment must be completed at the time of placing the order using the available payment methods.
An order is confirmed once payment has been successfully validated and a confirmation notification has been issued.
Shipping fees are applied as follows:
After payment is completed, orders are generally processed within 3–7 business days.
Processing Cut-off Time:
Estimated delivery time: 5–9 business days after dispatch
More details, please refer to the store’s Shipping Policy.
More details, please refer to the store’s Order Cancellation Policy.
We offer a return service for all customers.
Due to stock management and operational processes, direct product replacement is not provided.
Customers may request a return under the following conditions:
Return requests for personal reasons are also accepted, including situations where the item does not meet expectations.
After confirmation of the returned item, refunds will be processed within 1–4 business days using the original payment method.
More details, please refer to the store’s Return, Exchange, or Refund Policy.
We handle personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Collected data is used solely for order processing, billing, delivery and customer support.
These terms are governed by the laws of Australia, including the Competition and Consumer Act 2010.
In the event of a dispute, customers are encouraged to first contact our customer support team to seek a resolution.
For any enquiries regarding these terms and conditions, please contact us:
Email: instanthelp@nestgetden.com
Phone: +81 (709) 477 91 90
Address: 402, FRESIR HABITATION, 1-20-12 TAMADENISHI, NISHINARI-KU, OSAKA-SHI, OSAKA 557-0045, JAPAN
Business Hours: Monday to Friday, 7:20 AM – 4:20 PM
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