Return, Exchange, or Refund Policy

1. Overview

Welcome to our website.
We are committed to providing a secure and reliable shopping experience. This policy sets out customer rights and the procedures for refunds for orders placed through our shop, in accordance with the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).

2. Returns and Replacements

We offer a return service for all customers.

Due to stock management and operational processes, direct product replacement is not provided.

If a customer wishes to receive a different item, the original product must be returned and a new order placed through the website.

3. Return Conditions

Customers may request a return under the following conditions:

• Within 20 days after receiving the order
• If the product is damaged, defective, or affected during transport
• If the product received does not match the order

Return requests for personal reasons are also accepted, including situations where the item does not meet expectations.

A return shipping label is included inside the package when the customer receives the goods.

4. Refund Conditions

If the order has not yet been dispatched and the request is made within 24 hours after purchase, a full refund can be issued.

After 24 hours, or if the order has already been dispatched, cancellation is no longer available and the return procedure must be followed.

5. Return Procedure

To initiate a return request, customers should contact us via email and provide:

• Order number
• Reason for return

Once the returned item is received and verified, the refund process will be initiated.

6. Return Shipping Costs

If the return is due to a defective product or damage during transportation, the return cost will be covered by our shop in accordance with the Australian Consumer Law consumer guarantees provisions.

If the return is requested for personal reasons, the return shipping cost will be borne by the customer.

7. Refund Processing Time

After confirmation of the returned item, refunds will be processed within 1–4 business days using the original payment method.

• The time required for the refund to appear in the customer’s account may vary depending on the financial institution or payment provider.

8. Contact Information

For any enquiries regarding returns or refunds, please contact us:

Email: instanthelp@nestgetden.com
Phone: +81 (709) 477 91 90
Address: 402, FRESIR HABITATION, 1-20-12 TAMADENISHI, NISHINARI-KU, OSAKA-SHI, OSAKA 557-0045, JAPAN
Business Hours: Monday to Friday, 7:20 AM – 4:20 PM